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GENERAL QUESTIONS
- How can I check if the booster will work for me?
  
  Here’s a simple, quick test to check whether your place is suitable for a signal booster.
  The only thing you should do is check your outside signal strength on your mobile phone.
  Here’s how to do it:
  
  1. Find the highest point where you could put the outside antenna (generally on the roof).
  
  2. Check how many signal bars you see on your mobile phone’s display while you are at that highest point
  
  3. If you have 0 bars – contact us for help to make sure you’ll get a sufficiently powerful solution.
  
  4. If you are suffering from poor outside signal strength of 1-2 bars, then our powerful booster kit will come to help you to get out of that troublesome situation and provide 5 full constant bars inside. (Of course, you can also use a standard kit with a yagi antenna, but the quantity of bars won’t go higher than 3-4 bars inside.)
  
  5. If your outside signal strength is 3-4 bars, then we recommended you purchase a standard booster kit with a yagi antenna upgrade.
  
  6. In case you have 4-5 bars outside, then no yagi upgrade is required as in this case the standard kit’s power will be sufficient enough to provide you with full 5 bars indoors.
  
  7. Measure your property size to make sure the cable set included in a kit will be enough. We offer extra upgrades to help you have an easy set-up.
  
  This booster is specially designed to work with a poor outdoor signal. We offer a Yagi antenna and more powerful booster included in the kit. The High Power Booster guarantees 5 constant bars inside your property.
  
  You may still upgrade with more internal antennas and extra cable to be able get a signal in all the corners over your home, office or wherever you are using it.
- How many users will one booster support?
  
  We sell high-quality products which are all capable of simultaneously supporting multiple devices. The limit for each booster mainly depends on its output power or ‘dBs’. We have provided a list of devices and their support limit converted to dBs below:
  
  Estimations can also be made using this table:
  
  Coverage in square metres Number of supported users
  Up to 150 sq m Up to 50 users
  Up to 300 sq m Up to 100 users
  Up to 600 sq m Up to 150 users
  Up to 1500 sq m Up to 200 users
- Should I check the location of my network provider’s nearest tower?
  
  Yes! The standard antenna can accept signal from within 170 degrees. If towers are located on the opposite side of your property than your antenna, you may need to upgrade your system by adding a second antenna so you can receive signal from all locations.
- How do I determine the best place to set up my booster?
  
  How to select the best location is described fully in The installation guide. However, if you still cannot find a good place, you can contact us through chat or by email and we will help you with the setup.
RETURNS AND REFUNDS
- How long does it take for me to get a refund?
  
  For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take additional 2-10 Business Days to post the funds to your account.
- Can I return an item for a replacement instead of a refund?
  
  You can return the product for a replacement within 30 days from the receiving date. As soon as we receive the product in its original packaging, we will ship the new one and refund the price difference, if there is any.
  
  For more information on how to return the item, please refer to our return policy.
- What is your Returns Policy for orders?
  
  You can return any item for a refund / replacement within 30 days of receiving your original order. To return, you need to contact us at info@signalhero.co.uk to get detailed return instructions before sending any products back.
  
  For more information on how to return the item, please refer to our return policy.
SIGNAL BOOSTERS
- Are mobile boosters safe?
  
  CE and RoHS approvals guarantee that the product does not contain any hazardous substances.
- Will the booster improve my signal if I have no signal?
  
  You would need to have at least one stable bar outside for the booster to improve your signal.
- What is a Mobile Signal Booster?
  
  Mobile Signal Booster is a CE, ISO, RoHS certified equipment that improves 2G, 3G and 4G LTE signals.
PAYMENTS AND PROMOS
- Can I use more than one promo code on my order?
  
  You can only use one coupon code per order.
- How should I use my coupon code?
  
  You need to enter your coupon code exactly the same way it was given to you, without any spaces. Type or copy and paste it into the “Coupon” box.
  
  Once you have entered the code, click on “Apply coupon” and it will add the code to your order. Next, the price of your order will change to reflect the code.
  
  Note: You must enter the discount/coupon code when you are checking out as it can’t be applied later.
  
  If the code is not working, please, check the following:
  
  You can only use one discount/promo code per order. This applies to our free delivery codes too.
  
  Discount/coupon codes cannot be used for discounted items.
  Discount/coupon codes cannot be used in conjunction with other coupons.
  Discount/coupon codes may have expiry dates, thus, make sure to use it before expiration.
  If your coupon code is still not working, please, contact us.
- How can I pay for the booster?
  
  We accept Visa/Master cards, PayPal and Bank Wire transfer. To place an order, you need to choose the booster, add it to cart and proceed to Checkout.
SHIPPING AND DELIVERY
- What do you charge for standard shipping?
  
  All orders are shipped free of charge.
- Can I track the delivery of my order?
  
  Absolutely. Once an order has shipped out, we will send you an email with the tracking number. Just click on the link to follow your order and see the estimated delivery date.
- How long will it take to receive my order?
  
  For standard shipping, you should receive your order within 3-5 business days.
INSTALLATION
- How much cable do I need for installation?
  
  The length of the cable connecting the outdoor antenna to the booster unit should be between 10-15 meters.
  
  The length of the cable connecting the indoor antenna to the booster unit should be between 1-5 meters.
- Do the outside antennas differ?
  
  Generally, we provide Panel antennas for Standard packages and LPDA antennas for Pro packages.
- Do you provide installation service?
  
  We are cooperating with various UK based installation services. You may contact them here.
TROUBLESHOOTING
- How many internal antennas can be connected to one booster?
  
  Up to 3 internal antennas can be connected to one booster, but you need to take into consideration that the internal antenna will provide you with 10 feet coverage (from antenna). And as you split, the signal will get weak, as you are not providing with better signal, but you are splitting the existing one.
  
  In such cases we recommend our customers to provide us with their layout plan, so as we can recommend the right option. In most cases, two boosters are recommended to be purchased.
- How long should be the distance between the internal and external antennas?
  
  The distance between the outside antenna and the booster unit should be between 10-15 meters.
- The status of my booster is fine, but still I cannot receive amplification. Why?
  
  In case the readings are correct on the booster, but you still cannot receive a proper amplification, please, provide us with the following information:
  
  The service you wanted to improve
  The network provider name
  The signal strength (please, refer to “how to check the signal strength” questions)
  Depending on the case, we may ask for additional information to solve the issue in a better way.
ORDER ISSUES
- I’m missing an item from my order, what should I do?
  
  If an item is missing, please contact our Customer Care team with the order number and the missing item’s name. We will resolve the issue for you as quickly as we can. Please, note, that we will request for the package picture to solve the issue.
- Can I edit my order after placing it?
  
  Orders may be modified before 5:00 AM (GMT). Orders placed after 5:00 AM (GMT) may be canceled during one hour.
- Can I cancel my order?
  
  It is possible for you to cancel your order after the payment has been confirmed. In order to do so, please contact the company or cancel your order in the following 24 hours after your payment has been confirmed. You can click here for in order to cancel your order.

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